Job Responsibilities - Ensure dispatching of reports & recaps prior timeline to shipping lines. - Build good repo with internal customers/stakeholders and all vendors to resolve shipping line queries in effective manner. Follow through with concern department and keep inform shipping line till resolution of problem. - Perform vessel related activities with the liaison of planning and as per shipping line’s provided guidelines like releasing export containers as per AMS/ENS/Priority list & Game Plan. - Coordinate with shipping line in case of any disparity and correction require on documents at Pre-Gate section for import/export containers. - Ensure follow up with concern departments and shipping line for below issues and update system via EDI & LFS and follow-up VIR, DND & TP of import containers - Ensure timely export/import containers release/hold activity on case to case basis as per shipping line guideline. - Arrange container survey as per shipping line requirement in coordination with operation department and vendor surveyor. Job Responsibilities - Assigning tasks to vendors and monitoring their performance on daily basis as they are in line with their scope of work. - Facilitating Custom / ANF officials if in case of any queries and co-ordinate with them for containers examination. - Resolving customer’s queries & complaints and also facilitating them by guiding about documentation as per requirement of company procedures. - Supervise the tasks of examination department and assign targets to team members. - Execute Fast Track, Gate Passes, EIR and SSR’s and also look after issues related to them. - Coordination with Customer Service, Planning & Help Desk Team to resolve inter-department and external customer queries. - Auditing the ads publish in newspaper on daily basis. - Update the management regarding ads publishes which are not in line with SOP's. - Prepare the daily