All in all, Future Shop nearly respects all the minimum requirements from the Consumer Protection Act. However, they could apply a few touch-ups here and there, in order to avoid legal issues and to make it easier for consumers to find information they are looking for. Pre-Contractual Phase First off, merchants must provide specific information to the consumer, before being eligible to enter into a distant contract with them. Article 54.4 in the Consumer Protection Act indicates that merchants are obligate to provide consumers with: The name they use to conduct business, headquarters location and address, telephone/email address, a clear description of the merchandise and specifications, precise details about the price, third party fees, payment plans rates and terms, currency, delivery information, return and exchange requirements, and any other restrictions or conditions. Future Shop's website complies with all of these regulations. Furthermore, the Consumer Protection Act requires merchants to present all information in an understandable format and explicitly bring it to the consumer's attention. Future Shop has managed to present all of their information in a comprehensible manner, for the average consumer it is certainly easy to read and understand. But, Future Shop lacks in bringing this information to the consumers attention. Because if the consumer is just browsing around their site and does not take the time to actually go check-out the terms and conditions, he/she will not be aware of the terms and conditions for purchasing from their site. Future Shop could add this information near every item, so it would be brought to the consumer's attention. Additionally, the Consumer Protection Act expects merchants to allow consumers to print or/and save the terms and conditions before purchasing an item. Future Shop currently does not permit its consumers to do so; they should add a PDF file that is downloadable or an option to send the terms and conditions to an email address. To comply with the Consumer Protection Act. Contractual Phase In the contractual phase, the Consumer Protection Act requires merchants to: have a clear presumption of the offer, allow consumer to go back/modify orders, also the content of article 54.6 of the CPA must be present and contracts must be evidenced in writin