In our world today, companies want to produce/deliver products and services better, faster, and cheaper. Meanwhile, in the high-technology world of the twenty-first century, almost all companies have found themselves making more and more elaborate products and services. It is unlikely today for a single company to develop all the components that make up a complex product or service. More commonly, components are built in-house or are purchased; then all the components are assembled into the final product or service. If a company is the “sole possessor or controller of the supply or trade in the commodity or service” (Dictionary.com 1) then that company has become a monopoly which since illegal since 1890 as declared by the Sherman Anti-Trust Act (US History). Companies must be able to manage and control this elaborate development and maintenance process. In the current marketplace, models, procedures, methods, and guidelines exist to help a company improve the way it does business. Although, most improvement approaches focus on a specific part of the business and fix the business piece by piece. The processes used by a company are what hold it together. “The process approach considers the performance of planning, organizing, leading, and controlling as circular and continuous” (Principles of Management). Processes allow you to customize your business the way you want to run it. They allow you to address problems and provide a way to take the knowledge of how to do things better, and make it happen. Processes let you weigh your resources and make decisions based off of business trends. We are living in a world where technology is changing at an incredible speed. Also, people typically work for many companies throughout their careers. We live in a dynamic world. A focus on process provides the infrastructure and stability necessary to deal with an never ending change of the world and to maximize the productivity of people and