Question How would you advise Salgado to proceed on the issue of upgrading Zara’s POS systems? Response First and foremost, there needs to be a solid reason why company funds should be allotted to upgrade the current POS systems. Solgado must agree that the upgraded POS systems will help the company use information more wisely, thus adding value to overall performance levels in critical fields such as operations, marketing, and finance. In addition, the upgraded POS systems should be suitable for the organization and it entirety, i.e, employees and the technology being used within. Question Should the company upgrade the POS terminals to a modem operating system? Response The current POS emplace provides daily support to operations, management, employees at headquarters and vendor members around the globe. But, there is an issue here that we can’t turn our eyes away from. The current POS system runs on DOS without assist of the supplier, Microsoft, which causes trouble to arise due to the mere fact that Zara’s POS software that works with the POS hardware. As Zara’s company continues to expand, becoming a larger global brand with expansions popping up all around the world. There needs to be a new system where all of these other expansion can operate with one another in sync. Being that DOS is surely taking over POS, the switch needs to happen eventually, and to save the company money and hassle; Zara should initiate a company wide switch to DOS. Yes, upgrading to the new DOS system may make managers and employees who were finally accustomed to the POS system a bit frantic. However, with advances comes adaptation, and they simply will just need to be re-trained. This will help Zara keep up to pace with the ever-rising international competition. The POS system is already falling behind, thus is placing Zara behind. Question Should the company build in-store networks? Response Absolutely. The current POS terminals are not connected to another in-store network. Employees have to copy daily sales records onto floppy disks and then upload the data to one-modem equipped terminal to sync all of the data. This is costs the company for time and money. Emplacing a wireless network within in store will provide Zara the capability of having all of the stores in sync and at a fraction of the cost. Employees would no longer have to upload the daily sales data onto the floppy disks. Question Should the company give employees the ability to look up inventory balances for items in their stores? Response Yes, employees should be able to look up current inventory on hand to see what’s